PDI Technologies is looking for a Cloud Operations Engineer III to join our CloudOps team, supporting managed cloud infrastructure for our enterprise customers on AWS. This is a senior operational role for someone who can take ownership of complex, high-impact environments, work confidently and independently, and act as a clear communication point between customers, Professional Services, and the wider CloudOps team.

You'll combine hands-on technical delivery with strong stakeholder communication — leading incident response and change activity, running and contributing to governance and status meetings, and keeping the team informed and aligned. You'll be trusted to use your own judgement and initiative to drive issues to resolution, backed by the support and expertise of an experienced team.

Job Responsibilities:
- Manage and support enterprise customers' cloud infrastructure on AWS, ensuring availability, performance, and security of production environments.
- Monitor and respond to alerts via observability tooling, triaging and resolving incidents in line with agreed SLAs and SLOs.




- Lead incident response and root cause analysis (RCA) for complex or high-severity issues, producing explicit write-ups and remediation actions.
- Carry out change management activities — including deployments, security patching, and infrastructure updates following established change control and CR governance processes.
- Administer and optimise AWS database infrastructure (e.g. RDS), including performance tuning, troubleshooting, and exposure/risk remediation.
- Support compliance and audit activity (e.g. SOC audits), ensuring operational practices meet security and regulatory requirements.
- Identify and help deliver cloud cost optimisation opportunities.
- Maintain accurate tickets, documentation, and workaround registers, and help close down accumulated technical debt.

Communication & stakeholder management:
- Communicate clearly and confidently with customers, Professional Servi

📌 CloudOps Engineer III (Chennai)
🏢 PDI Technologies
📍 Chennai