CES has 26+ years of experience in delivering Software Product Development, Quality Engineering, and Digital Transformation Consulting Services to Global SMEs & Large Enterprises. CES has been delivering services to some of the leading Fortune 500 Companies including Automotive, AgTech, Bio Science, EdTech, FinTech, Manufacturing, Online Retailers, and Investment Banks. These are long-term relationships of more than 10 years and are nurtured by not only our commitment to timely delivery of quality services but also due to our investments and innovations in their technology roadmap. As an organization, we are in an exponential growth phase with a consistent focus on continuous improvement, process-oriented culture, and a true partnership mindset with our customers. We are looking for the right qualified and committed individuals to play an exceptional role as well as to support our accelerated growth.
You can learn more about us at: http://www.cesltd.com/
We are seeking a proactive and hands-on AMS Manager to establish and lead a growing Application Management Services (AMS) team.
This role requires a robust blend of technical leadership, customer engagement, operational excellence, and people management. The ideal candidate will be comfortable leading a team of junior resources while remaining actively involved in troubleshooting, incident management, service delivery, and customer escalations when needed.
The AMS Manager will play a critical role in building support processes, driving service quality, mentoring team members, and ensuring seamless application support operations.
Key Responsibilities
Service Delivery & Operations
- Lead day-to-day AMS operations, ensuring adherence to SLAs, KPIs, and customer commitments.
- Monitor incident, problem, change, and service request management processes.
- Drive service stability, continuous improvement, and operational excellence initiatives.
- Establish and maintain support governance, reporting, and escalation mech
📌 Application Maintenance (Chennai)
🏢 CESIT
📍 Chennai