Job Title*
Ping AM SME

Number of Positions*
4

Job Description*
Key Responsibilities

• Provide day-to-day administration and operational support for PingAccess, PingDirectory, and PingID across EIAM/CIAM environments.

• Monitor platform health, service availability, component interoperability, logs, alerts, dashboards, and operational events.

• Support PingAccess policy clean-up, configuration changes, and validation activities under the guidance of architecture and security teams.

• Execute version upgrades, patches, hotfixes, pre-upgrade checks, configuration compatibility reviews, data migration validation, smoke testing, and post-upgrade remediation.

• Validate SP connections, authentication policies, adapter integrations, and application flows after upgrades or configuration changes.

• Troubleshoot PingDirectory performance issues such as LDAP search inefficiencies, missing indexes, replication issues, and cache configuration problems.

• Build and maintain automation for client credential creation, Client ID/Secret provisioning, scope configuration,



release tasks, and repeatable operational activities.

• Support CI/CD pipelines, deployment automation, configuration standardization, and infrastructure-as-code practices for Ping platform components.

• Improve logging and monitoring by updating dashboards, alerting rules, log levels, and service health views.

• Support CIAM flow migration from legacy CoEX stack to RAITT stack through setting preparation, deployment execution, validation, and defect remediation.

• Contribute to cloud deployment enhancements for performance, high availability, and cost optimization.

• Maintain operations runbooks, platform health reports, deployment records, and KT artifacts.

Required Skills and Competencies

• Hands-on operational experience with PingAccess, PingDirectory, and PingID.

• Strong knowledge of Linux administration, LDAP, certificates, networking basics, authentication flows, and application integrati

📌 Ping AM SME (India)
🏢 Infowaysolutions
📍 India