Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The CX Advisory Consultant is responsible for supporting strategic Genesys customers across the APAC region through Customer Experience (CX) Advisory engagements. The role acts as a bridge between Genesys and the customer’s CX strategy and stakeholders, ensuring alignment between business goals, digital transformation objectives, and successful adoption of Genesys solutions.

This position combines business consulting expertise, CX strategy experience, and change management capability to help customers define, implement,



and sustain world-class customer experiences. The CX Advisory Consultant partners closely with customer executives, operational teams, and Genesys stakeholders to identify opportunities, design solutions, and guide organizations through transformation that delivers measurable business outcomes.

Key Responsibilities include (but not limited to):
- Partner with strategic customers to identify, assess, and prioritize CX challenges and opportunities across CX, digital, and contact center operations.
- Analyze business processes and recommend improvements that enhance customer journeys and business performance.
- Collaborate with stakeholders to create and deliver CX transformation roadmaps aligned with business strategy and technology capabilities.
- Develop functional designs that translate business requirements into customer journey flows and operational configurations.
- Lead and support change mana

📌 Principal CX Advisory Consultant (Chennai)
🏢 Genesys
📍 Chennai