Location : Kolkata (WFO)

Position Overview

We are seeking a senior, business-oriented Salesforce professional to own the end-to-end functional process design for our Salesforce process

Acting as the functional process owner, you will lead discovery and design decisions, establish common process standards, resolve cross-functional requirements, and maintain traceability from business need through solution delivery and measurable outcomes.

This high-impact role is accountable for the functional integrity of the process landscape, the quality and readiness of business requirements, business acceptance of delivered capabilities, process adoption, and continuous improvement. Delivery teams will own technical design and execution; this role will own the business process intent, functional outcomes, and design decisions.

Key Responsibilities

Functional Process Ownership & Design
- Own the end-to-end functional process design for Salesforce-enabled commercial capabilities, from lead and opportunity management through quoting, contracting, order hand-off,



and customer lifecycle management.
- Define and maintain global process principles, target-state process models, decision rights, business rules, controls, roles, personas, and hand-offs across functions and regions.
- Lead structured discovery and design workshops, challenge local requirements, resolve process conflicts, and secure accountable business sign-off on functional designs.
- Assess process gaps and improvement opportunities using business outcomes, data, risk, control, customer experience, and adoption considerations.
- Maintain explicit traceability from strategic objective and business need through process design, requirement, delivered capability, control, and measurable benefit.

Functional Design Authority & Governance
- Act as the functional design authority for Salesforce Sales Cloud and related commercial capabilities, ensuring designs align with enterprise process principles, platform guardrails, and

📌 Salesforce Process Owner_8+yrs_Kolkata (Kolkata)
🏢 Arminus
📍 Kolkata