Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Accountability
Supporting Actions
Branch Sales Planning & Management
- Work with RH (Sales) - ABHFL on devising the branch sales plan and team approach for achieving targets, considering product-environmental factors, competitive forces and local trends, and cascade the same to the branch team(s)
- Track industry and market developments, scanning the local market and competitive offerings on a periodic basis
- Oversee end to end branch operations and performance, covering all aspects such as sourcing, effectiveness, governance, productivity, channel management, etc.
- Report on and direct teams basis emerging trends and opportunities
- Manage day-to-day branch operations and administration
- Provide data for, compile and review periodic MIS reports for disbursements,
profitability, NPAs, market expansion, etc. and communicate to RH (Sales) - ABHFL as well as to team members
Customer Acquisition/ Engagement
- Identify local business growth opportunities, drive expansion and current customer acquisition initiatives to create a book of targeted size
- Work closely with team members, hand-holding critical/ complex transactions to ensure favourable closure with customer satisfaction
- Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics and USPs to enhance effectiveness of sales efforts
- Track cases in the complaint tracker/ escalations received, liaising with relevant stakeholders as required to drive satisfactory closure
- Deploy efforts/ initiatives in consultation with RH (Sales) – ABHFL, arising from customer satisfaction survey and resulting NPS (Net Promoter Score), targeting identified focus a