Key Responsibilities:

• Handle, research, and resolve phone, chat, email inquiries for NGCO SD customers regarding non-complex functional problems.

• Document and update customer contacts in the Customer Service System.

• Complete any follow-up work related to customer issue resolution.

• Answer general questions, provide education, and offer service to customers in a professional and courteous manner.

• Adhere to current understanding of policies and procedures, recent products, services and processes of the client and the call center.

• Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.

• Meet productivity and quality performance expectations as established by NGCO SD management and interfaces.

• Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.

• Support additional duties as necessary in high volume periods in the SD.

work from Office

US shift timing

📌 Customer Services (Bengaluru)
🏢 Trigent Software
📍 Bengaluru