About the Role
We're hiring an Associate Customer Success Manager, Programs who lives for action - someone who loves talking to clients, thrives on program management, and can juggle multiple assessment campaigns and hackathons with ease. This role sits at the intersection of client success and program execution, owning campaigns end-to-end from kickoff to closure and working closely with Sales, Marketing, Engineering, Content and Support to deliver impact. If you enjoy bringing structure to chaos and collaborating across teams, this one's for you.
Roles & Responsibilities
- Plan and run campaigns end-to-end from kickoff through go-live, content delivery, and wrap-up
- Run quality checks on campaign materials before every go-live, catching issues before they reach the client
- Help clients get comfortable with new platform features and tools ahead of each campaign launch
- Work closely with Sales, Marketing, Engineering, Content and Support teams to keep every campaign on track and on time
- Own project timelines, track performance,



and flag risks early before they turn into client issues
- Flag underperforming campaigns early, with a transparent reason and a plan to fix it
- Respond to internal support requests within agreed turnaround times and help resolve client or candidate issues quickly
- Keep client agreements and scope changes clearly documented and signed off at every stage
- Build strong, ongoing client relationships through regular check-ins and gather feedback after every campaign
- Send and follow up on post-campaign feedback surveys to track client satisfaction and improve future campaigns
- Keep Sales, Marketing, and Leadership updated on campaign status through regular reporting
- Track campaign participation and volume metrics, and contribute to repeat business through a strong client experience
- Spot process gaps and build easy, scalable fixes that make future campaigns run smoother
- Handle day-to-day operational and content needs - PPTs, trackers,

📌 Associate Customer Success Manager, Programs (Bengaluru)
🏢 HackerEarth
📍 Bengaluru