Multilingual Support Specialist

Job Description:

We are seeking a highly skilled and motivated Multilingual Support Specialist with excellent communication skills in French. The candidate will be responsible for providing Level-2 support and service desk operations. They should be able to handle team responsibilities, meet deadlines, and solve complex problems with creative solutions. The ideal candidate should have 3 to 5 years of experience in Service Desk operations, demonstrate the ability to deliver high-quality work, and be capable of learning current concepts quickly.

Key Responsibilities:
- Provide proficient support in French language for service desk operations.
- Translate between French and English as needed.
- Demonstrate strong customer service skills to deliver exceptional support to clients.
- Manage Incident and Service Request Management efficiently.




- Possess good knowledge of O365, Outlook, Active Directory, VPN, and Laptop hardware and software issues.
- Understand and follow 24X7 support models.

Requirements:
- Excellent spoken and written communication skills in French.
- Ability to translate between French and English accurately.
- Strong understanding of Service Desk operations.
- Knowledge of Incident and Service Request Management.
- Proficient in O365, Outlook, Active Directory, VPN, and Laptop hardware and software troubleshooting.
- Analytical and problem-solving skills.
- Experience working in a 24X7 support environment.
- Quick learner, self-motivated, highly organized, dedicated, and optimistic.

📌 Service Desk (Bengaluru)
🏢 Talpro INdia
📍 Bengaluru