GN SONG Commerce - Process Excellence - Manager
Job Title: GN SONG Commerce - Process Excellence - Manager
Management Level: 07 / Manager
Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai
Must Have Skills: Commerce Process Redesign, Commerce Operating Model Transformation, AI & Agentic Integration, Client Consulting
Good to Have Skills: Agent Experience (AX) Design, Process Mapping / Mining, Commerce & Content Platform Ecosystems, Data Visualization (Tableau / Power BI)
Experience: 2-8 years of relevant experience in process excellence, commerce transformation, functional consulting, or management consulting
Educational Qualification: Bachelor's Degree or equivalent; MBA/PGDM preferred
Job Summary
Practice: I&P; | Global Network SONG Commerce | Areas of Work: Commerce Process Excellence, AI-Enabled Commerce Transformation, Future-State Commerce Process Design, Commerce Operating Model Redesign, Agent Experience (AX) Design, Functional Consulting.
As a Manager, you will help clients reimagine how commerce work gets done across product content and experience design,



digital shelf and channel operations, discoverability, merchandising, pricing and promotions, order management, and measurement — through process redesign, digital innovation, data-driven decision-making, and AI-powered ways of working. Operating at the intersection of customer experience, commerce, analytics, technology, and operations, you will lead workstreams, conduct capability and process assessments, define future-state processes and operating models, shape transformation roadmaps, and deliver measurable outcomes that improve growth, customer value, and operational effectiveness.
You Are
You are a hands-on commerce transformation leader who can take ownership of a client workstream from diagnostic through future-state design. You combine practical knowledge of how contemporary commerce functions operate with structured process excellence methods, and you can translate business priorities into

📌 I&P GN (Gurugram)
🏢 Accenture
📍 Gurugram