Meet the Team
As a Customer Success Technical Leader, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.
Your impact
Responsibilities:
- Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)
- Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud.
- Strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
- Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
- Onboarding & Enablement – deliver workshops,
prescriptive guidance/assistance, achieve onboarding milestones
- Health Review & Remediation
- Security Use Case Activation
- Proactively engaging Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
- Proactively engaging Customer Success Executives on adoption/use case-related work chance.
- Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes.
- Strategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or management. This typically involves providing customers with high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for Splunk Enterprise Security, UBA/UEBA, and/or SOAR.
As a Customer
📌 Customer Experience Splunk Technical Leader (Mumbai)
🏢 Cisco
📍 Mumbai