We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue to expand, we are seeking an experienced and analytical Manager - Business Finance (BPO) to join our global finance team. The successful candidate will serve as a key financial partner to our operations leadership, driving data-backed decisions that enhance business performance across our BPO operations.

Position

Manager Business Finance (BPO)

Location

Remote (Work from Home) India

Working Hours: US Shift (5:00 PM 2:00 AM IST)

Job Description

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Prepare and manage monthly financial forecasts, variance analysis, and performance reports.

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Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes.

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Develop financial models to evaluate the impact of operational and workforce decisions on profitability.

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Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals.

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Track and report business KPIs across clients,



projects, and delivery centers.

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Provide insights and recommendations to maximize revenue realization and margin improvement.

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Support pricing, costing, and profitability analysis for existing and recent client engagements.

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Drive accountability for budget adherence across cost centers and client programs.

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Collaborate with cross-functional teams to identify cost optimization opportunities and operational efficiencies.

Job Requirements

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Minimum 5 years of experience in Business Finance / FP&A; within a BPO or Call Center environment.

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Strong analytical and quantitative skills, with a proven ability to connect operational KPIs to financial performance.

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Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism.

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Advanced Excel and financial modeling skills; experience with BI/reporting tools such as Power BI or Tableau is an advant

📌 Manager (New Delhi)
🏢 SummitNext Technologies
📍 New Delhi