Orange Business is here

About us

Join us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a energetic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Primary focus: Genesys Cloud contact-centre automation, IVR and Architect development, routing, integrations, analytics, and CI/CD enablement.

Role Purpose The Genesys Cloud Automation & DevOps Engineer will support the customer global Genesys Cloud contact centre environment by developing automated solutions, integrations, call flows, routing configurations, and deployment pipelines. The resource will focus on improving operational resilience,



reducing manual configuration effort, enabling faster delivery, and enhancing customer and agent experience.

Key Responsibilities Genesys Cloud Development and Configuration
- Design, build, test, deploy, and maintain Genesys Cloud solutions across IVR and non-IVR markets.
- Develop and enhance Genesys Cloud Architect call flows, including inbound, outbound, IVR, bot, and routing flows.
- Configure and automate:

o queues, skills, routing rules, and schedules;
o skills-based routing;
o agent/user provisioning and access models;
o data actions and workflow integrations;
o contact-centre configuration changes;
o outbound contact-centre capabilities where required;
o reporting and operational controls.
- Work with Bank teams to translate customer-journey, business-process, and operational requirements into scalable contact-centre solutions.

Integration and Automation
- Develop integrations between Genesys Cloud and Bank

📌 Technology Specialist (Gurugram)
🏢 Orange
📍 Gurugram