Description
Customer Intelligence Analyst
We are looking for a highly analytical and curious Customer Intelligence Analyst who will help our teams better understand how customers experience our products.
This role goes beyond traditional reporting and analytics. The successful candidate will act as a Customer Reality Champion, connecting customer feedback, product usage data, operational signals, UX research insights, and validation findings into a explicit and actionable understanding of customer experience.
The ideal candidate is not only skilled at working with data but also passionate about uncovering patterns, identifying meaningful signals, and helping teams make better decisions. They will collaborate closely with Product Managers, UX Designers, Engineers, Customer Success teams, and Experience Validation specialists to surface insights that improve customer outcomes and drive product decisions.




This role is critical to scaling Product Experience across the organization by transforming fragmented information into reusable intelligence that teams can leverage throughout the product lifecycle.
RESPONSIBILITIES AND DELIVERABLES
- Connect customer feedback, product usage data, operational signals, UX research findings, and validation insights into a unified intelligence view
- Design and maintain taxonomies, classifications, and information structures that enable consistent analysis across products and portfolios
- Extract, clean, combine, and analyze data from various sources including APIs, analytics platforms, operational systems, exports, and internal repositories
- Identify trends, patterns, experience gaps, adoption challenges, and opportunities across customer workflows
- Distinguish meaningful customer and product signals from noise, incomplete information, and collection artifacts
- Partner with UX, Product Management, Engineering, Customer Success, and Experience Validation teams to support evidence-based decision making
- Create repeatable approaches for

📌 Customer Intelligence Analyst (Bengaluru)
🏢 Fortive
📍 Bengaluru