Syndigo gets excellent products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

Senior Customer Success Manager

This position requires candidates to be located in Bangalore only

In this role, you will own the health, growth, and defence of Syndigo’s Enhanced Content (Content Cast) retailer network. You will be the single accountable owner for script implementation, network performance, and retailer and manufacturer relationships, helping protect and grow the brand revenue that depends on this network.

This role requires working in the European shift

HOW WE’LL BE WINNING TOGETHER DAY TO DAY




- Own the correct implementation and ongoing health of Syndigo scripts across retailer websites.
- Drive adoption of rich content modules and logo programs, such as HP Recommends and Epson Recommends.
- Lead Energy Label rollouts and coordinate custom XML, HTML, and API integrations from setup through launch.
- Monitor coverage, script functionality, content gaps, and syndication performance.
- Conduct coverage studies, audits, and year-over-year trend analysis to identify opportunities and risks.
- Partner with dashboard and reporting owners to improve the accuracy of recipient status and network reporting.
- Maintain retailer wishlists, growth plans, onboarding trackers, dashboards, and regional retailer lists used by Sales and Customer Success teams.
- Surface actionable insights and business cases for CSMs, Sales, Product, and other internal stakeholders.
- Serve as the primary liaison across manufacturers, retailers, CSMs, Sales, Product, Operations, Support, and Engineeri

📌 Senior Customer Success Manager (Bengaluru)
🏢 Syndigo
📍 Bengaluru