RPMG: Training Quality SPOC
INTERNAL USAGE:
1 Reports to: Head - Process governance, training and Complaints mgmt.
Y Team Size: 2
SM/AVP
Retail Banking Department: Retail Portfolio Management Group Sub-Department: P&G;
Mumbai
About Retail Portfolio Management Group
The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank’s retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution.
RPMG engages delinquent customers with multiple repayment solutions and financial counseling, promoting responsible credit behavior and long-term financial health. This approach aligns with the bank’s overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contributor to operational resilience and financial performance.

About the Role
The Incumbent is responsible for training and knowledge development for RPMG staff,



agencies and call centers.
The Individual serves as the central coordination point for all training initiatives within the RPMG department.
Bridge communication between training, operations, compliance, and HR teams to ensure effective execution of the training agenda.

Key Responsibilities
• Organize, schedule, and facilitate training programs for collections staff (agents, team leaders, managers) and training needs of 3rd party staff.
• Identify and analyse training needs based on performance metrics, compliance requirements, and business objectives.
• Oversee timely completion and accurate documentation of all required training modules, regulatory programs, and process audits.
• Collect, summarize, and communicate feedback from participants and operational stakeholders to refine future training.
• Support induction, upskilling, process change, and compliance training cycles.
Stakeholder Commun

📌 RPMG: Training, Complaints (Mumbai)
🏢 Axis Bank
📍 Mumbai