Description
Job Description: Analyst Global Commercial Services Control Management Issues, Events & Remediation
Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to current digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
The objective of the Global Commercial Services Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Global Commercial Services is looking for an Analyst of Issues,



Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Shift Time - 3:30 PM - 11:30 PM IST

Responsibilities
The Analyst, Global Commercial Services Issues, Events & Remediation will:
- Assist in investigation and conduct root cause analysis to address repeated issue types
- Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)
- Assist portions of the remediation process, these may include:
- tracking progress
- validating resolution efficacy and
- communicating status updates to stakeholders
- Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue

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