Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

Job Description

About the team
The CRM & Industry Workflows (CRM&I;) engineering organisation builds the products that make ServiceNow's CRM vision real: Workplace Service Delivery, Customer Service Management, Field Service Management, Sales & Order Management, and the shared CRM Foundation that underpins them all. Our teams operate from IDC, AMS, and EMEA,



and our work spans the full spectrum — from foundational platform capabilities to the agentic experiences that define how enterprises serve their employees and customers.

We are in the middle of a fundamental shift. AI is not a layer we are adding on top — it is the current baseline. We are rewriting how products are built, how engineers work, and what 'done' means. If you are energised by that shift and want to lead teams that are living it, read on.
The role
This Director of Software Engineering leads the Workplace engineering pillar within CRM&I.; You will own Workplace Service Delivery and its adjacent integrations with CSM and FSM — building the employee and customer facing experiences that handle millions of service interactions across our largest enterprise customers.

What makes this role distinct from a traditional engineering director role is the AI-native mandate. You will not manage teams that use AI as a productivity tool — you will build and

📌 Dir, Software Engrg Mgmt (Hyderabad)
🏢 ServiceNow
📍 Hyderabad