Front Line Manager - Supply Chain Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a quick-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

We are seeking a highly capable Order-to-Cash (O2C) / Export Services Front Line Manager with strong end-to-end process understanding, covering Order Management, Customer Service, Billing Support, Collections, Disputes, and Cash Application.
The role requires managing global customers across regions (US, Canada, LATAM, EMEA, APAC) and ensuring seamless execution across pre-invoice and post-invoice processes, while driving customer satisfaction, compliance, and cash flow outcomes.
This position serves as a primary liaison between various departments and functions to investigate, resolve and respond to issues and questions. Ensures customer orders are processed, shipped, and i

📌 Front Line Manager (Gurugram)
🏢 Genpact
📍 Gurugram