Job Description:

Job Description – Level 2 Engineer - Office365 Eligibility Criteria:

• Should have worked as a Level 2 engineers for atleast 2 years

• Should have extensive working knowledge of Microsoft Office365 cloud

• Must have Certifications like MCSE Office365, MS100 or MS101 & ITIL Principal Responsibilities:

• Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud

• The candidate will be required to architect, design and implement solutions using different services & solutions offered by MS Office365 package

• Handle Tier 2 Office365 related issues.

• Help Tier 1 resources to address the Office365 related issues

• Troubleshooting the advanced Office365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.

• Will be responsible for updating, sharing daily, weekly & monthly Office365 related tickets tracker & analysis.

• Resolving any global, cross-functional or work-team issues





• Defining key management routines and governance strategy to ensure effective business process execution

• Reporting and trending on the effectiveness of the solutions and standards

• Initiate improvements in tools, requirements gathering, processes, and people

• Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Office365 related tickets.

• Understanding Office365 support priorities and objectives and taking an active role in accomplishing them.

• Should be able to use & provide advanced tools for Office365 issues diagnosis & troubleshooting

• Responsible for handling individual projects related to recent implementations, improvisations or migrations to Office365 from multiple source platforms. Behavioral Skills

• Excellent verbal & written Communication skills

• Should have excellent customer handling & listening skills

• Strong analytical skills

• Strong problem-solving s

📌 Senior Cloud Engineer (Gurugram)
🏢 Mancraft Consulting
📍 Gurugram