Meet the Team
Join Cisco’s Commerce Operations Engineering Center (COEC) as an AI Engineer, where you will be part of a energetic team driving innovation through AI-powered automation. Collaborate with multi-functional AI, engineering, and operations teams to transform sophisticated operational challenges into reliable, scalable AI solutions that advance Cisco’s AI-first future.

Your Impact
As an AI Engineer in COEC, you will design, build, and operate production-ready AI agents that power Cisco’s Commerce Operations. You will translate complex operational needs into automated workflows by orchestrating LLM reasoning, tool/function calling, retrieval, enterprise integrations, and agent-to-agent communication. You will be responsible for the full lifecycle of AI agent delivery—from solution design, guardrails, and system integration to evaluation, deployment, monitoring, and continuous improvement. Your work will help eliminate manual tasks, improve speed and accuracy, and drive operational excellence.

What You’ll Do




- Design and build AI agents that automate manual and repetitive Commerce Operations tasks.
- Implement agent orchestration using frameworks such as LangGraph, LangChain, AutoGen, CrewAI, or equivalent.
- Build agent-to-agent integrations using emerging standards such as A2A and MCP to enable reliable coordination and delegation.
- Design secure API integrations with commerce platforms and enterprise data sources using REST, GraphQL, webhooks, event-driven services, authentication, rate limiting, and error handling.
- Build and optimize retrieval-augmented generation (RAG) pipelines using documents, structured data, and knowledge repositories.
- Implement guardrails, human approval gates, LLM routing, and failover mechanisms to ensure reliability, safety, and cost control.
- Apply prompt and context engineering to ensure AI agents deliver accurate, safe, and consistent outcomes.
- Build evaluation and observability capabilities, including offline test se

📌 AI Operations Engineer (Bengaluru)
🏢 Cisco
📍 Bengaluru