Description
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set current standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com

About the Role:
- "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders."

Job Responsibilities:
- To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced.




- Must have a good knowledge of the branch territory.
- To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95%
- Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
- To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning”
- Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Ensure customer service-related complaints or termination notifications/STOP Ser

📌 Service Planner (Mumbai)
🏢 Rentokil Initial
📍 Mumbai