JOB DESCRIPTION
BASIC INFORMATION
Position Title & Designation
Executive
JD Code
SHB/IND/DEPT/001
Job Family
Business Support
Department
Diagnostics
ROLE DETAILS
To be filled up as per the requirement of the Division / unit / function / / territory
Grade
B2
Reporting To
Head – Operations Hospitality
Division
Unit
Unit
INDORE
LOCATION DETAILS
Please mention the correct office location of the Role selected above and fill in the other geographic details
Base Location (City)
INDORE
Country
India
Job-Holder Specifications
QUALIFICATION
Basic Qualification / Education / Vocational Training
Graduation in any discipline
Advanced
Qualification / Certification / Specialist Training
Graduation/Masters
EXPERIENCE
Minimum Experience
2 years
Specific / Relevant Experience
Experience of working with NABH or JCI accredited hospital
COMPETENCIES
Functional Skills and Capabilities
Behavioural
- Courteous and empathetic
- Valuable health, fitness and stamina
- Understanding the criticality of work
- Strictly procedure oriented
- Problem Solving ability
Functional
- Relationship Management
- Knowledge of all processes related to patients
- Well aware about room charges, facilities and hospital specialties
- Knowledge of various specialities
Objective
To manage OPD and diagnostics facility by ensuring timely completion of consultation and procedure.
Key Responsibilities
1
OPD Coordination
- Daily reporting from OPD Executive
- Duty allocation
- Training and grooming of team members
- Interacting with Doctors and resolving their issues
- Escalate serious issues
- Deal with grievances raised by customers
- Ensuring that customer’s time is utilized efficiently.
- Ensuring coordination between OPD and Diagnostics
- Involvement in Internal marketing
- Checking whether all the OPD registers and data of footfall is maintained properly
- Ensuring proper billing in OPD
- Ensuring proper reconcil