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Pay Band: 4 / H

Country/Location: Noida, India

Department: GSS English & Exams (IELTS Operations)

Contract Type: Fixed Term Contract – 1 year

Work Schedule: This is a 24/7 in office role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position and it requires working onsite five days a week.

Training & Assessment Requirement




Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicable.

Role Purpose

To support daily operational activities and ensure high-quality service delivery to internal and external stakeholders, while managing customer queries and assisting with month-end and year-end processes in full compliance with financial and operational policies.

Role Accountabilities

This role provides accurate and compliant financial and operational support by managing daily activities such as income allocation, reconciliations, accruals, reporting, payroll support, and procurement processing. It ensures strong collaboration with internal and external stakeholders, timely resolution of customer and finance-related queries, and strict adherence to company policies, financial controls, and audit requirements. The position also contributes to continuous process improvements, mai

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