About your current role:
Command|Alert is the service that decides when, where, and how every alert gets delivered, and getting that right is one of the clearest ways CommandLink wins against competitors on alert fatigue. All alerts trigger all the time; this service's job is to turn that firehose into the right message, to the right person, through the right channel, with guaranteed delivery and without flooding anyone. As a Staff Engineer on this service, you own not just the implementation but the delivery architecture: the routing logic, escalation model, workflow orchestration strategy, and the per-tenant configuration model that makes it all composable. You'll define how the service evolves as channel complexity grows, set the technical patterns other engineers build against, and ensure Command|Alert remains a platform capability rather than a collection of point integrations.

Key Responsibilities:
- Own the architecture and long-term direction of Command|Alert, including delivery guarantees, routing logic, enrichment pipelines, escalation policies, and per-tenant configuration.




- Define the integration model for outbound channels: PagerDuty, Slack, email, SMS, SOAR platforms, Jira, ServiceNow, CommandLink ITSM, AI triage, and webhooks.
- Design and evolve the Temporal workflow layer that underpins complex delivery logic: grouping, silencing, custom scheduling, business-hours windows, and guaranteed delivery under failure.
- Own long-running channel state: tracking alert volume, processing status, pending queues, and the ability to de-queue or clear messages reliably.
- Drive the subscriber configuration model, defining how users specify which alerts they receive, through which channels, and on whose behalf.
- Establish technical standards for integration development that keep the channel surface area maintainable as it grows.
- Identify and resolve cross-team dependencies early, particularly where Command|Alert's routing and enrichment logic depends on upstream

📌 Staff Software Engineer, Notifications (India)
🏢 CommandLink
📍 India