What You Can Expect
In this role, you serve as the primary technical point of contact for Zoom's most strategic enterprise customers, owning integration challenges from first report to final resolution across Zoom's full suite of Video, Native, Mobile, and CoBrowse SDKs. Day to day, you partner with SDK engineering, Solutions Engineers, and CSMs to diagnose multi-layer technical problems, lead customer troubleshooting calls, and translate complex issues into documented solutions that millions of developers depend on. Candidates without hands-on experience reading and debugging code across JavaScript, TypeScript, or Python, or without direct API/SDK integration or troubleshooting experience, will find the core technical demands of this role difficult to meet. This is a strong prospect for a technically grounded customer advocate ready to solve hard problems and make a measurable difference at scale. This role reports to a Manager, Technical Account Engineer.
About the Team
The API & SDK team serves as the embedded technical experts for Zoom's most demanding enterprise accounts,
covering the full lifecycle of SDK and API integration challenges across Video, Native, Mobile, and CoBrowse SDKs. We collaborate closely with iOS, Web, and CoBrowse engineering alongside TAMs, CSMs, and Solutions Engineers to ensure end-to-end issue ownership and resolution. Our mission is to keep Zoom's most strategic customers running and make their developers' lives easier.
Responsibilities
•Own end-to-end technical support for enterprise customers integrating Zoom's Video SDK (Web, iOS, Android), Meeting SDK, Native SDK, Mobile SDK, and CoBrowse SDK into their products.
•Debug across the full stack, including client-side JavaScript/TypeScript, native iOS (Swift/Objective-C) and Android (Kotlin/Java), Python backend services, and REST/WebSocket APIs.
•Reproduce, isolate, and document customer-reported bugs using session logs, HAR traces, and SDK diagnostics, then drive resolution in c
📌 Technical Account Engineer (India)
🏢 Zoom
📍 India