Description
This role is for one of Weekday’s clients

Min Experience: 10+ years
Location: Mumbai, Maharashtra, India
JobType: full-time

We are seeking a highly skilled and customer-focused Senior Technical Support Engineer with solid expertise in Network Security, Network Detection and Response (NDR), and Security Operations Centre (SOC) environments.
The role involves providing technical support to enterprise customers, troubleshooting complex networking and cybersecurity issues, supporting NDR deployments, and acting as a subject matter expert for network security solutions. The ideal candidate should have strong hands-on experience with network traffic analysis, security monitoring, incident triage, packet analysis, and enterprise security infrastructure.

Requirements
Key Responsibilities
- Provide hands-on onsite or remote implementation and technical support for enterprise network security and NDR solutions.
- Respond to customer issues through ticketing systems, email, phone, and remote troubleshooting sessions.
- Assist customers and partners with the installation,



configuration, integration, tuning, and operationalization of NDR solutions.
- Work closely with customer SOC teams and network engineers to troubleshoot security incidents and reduce incident response and investigation time.
- Analyze network traffic, packet captures (PCAP), NetFlow, and security logs to identify anomalies, troubleshoot issues, and validate threat detection.
- Support SOC setup, alert tuning, security monitoring, and operational processes.
- Troubleshoot complex technical issues and collaborate with Engineering, QA, and Product teams to resolve defects and escalate bugs or feature requests.
- Conduct detailed Root Cause Analysis (RCA) and provide clear, actionable remediation recommendations to customers.
- Investigate and troubleshoot networking and cybersecurity issues across enterprise environments.
- Analyze packet captures and correlate network activity with threat indica

📌 Senior Technical Support Engineer (Mumbai)
🏢 Weekday AI
📍 Mumbai