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Software Script Engineer

Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That’s why at Applied Systems India Pvt Ltd., an Applied Systems company, we’re building a team that shows up every day ready to learn, willing to try recent things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Job Summary
As an Customer Support Technician, you will be the first point of contact for customers seeking assistance. Your primary responsibility will be to provide a world class customer service experience while troubleshooting basic technical issues and escalating more complex problems to higher level support technicians. You will interact with our customers through phone, chat, or email.



You will help customers resolve issues related to our software products, typically focused one main software product, while ensuring a seamless user experience.

What You’ll Do
- Provide effective, efficient and empathetic customer service in a professional manner
- Communicate effectively, providing detailed and concise information internally, while avoiding discussing organizational complexities externally
- Utilize available resources to gather details and complete basic research
- Required to work in available support channels including email and/or chat by appointment or real time and outbound calls based on customer request.
- Attach relevant KB articles/resources to respective cases. When sufficient product knowledge is established, create draft KB articles and leave feedback on existing articles
- Adheres to departmental procedures
- Accurately diagnose and troubleshoot technical issues with our Insurance software and products.
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📌 Sr. Software Script Engineer (Bengaluru)
🏢 Applied Systems
📍 Bengaluru