Overview:

The Head of Collection & Recovery at indiagold will lead and manage a robust collections and recovery framework for the retail lending division. This role is designed for an experienced qualified in financial services with deep expertise in collections and recovery. The ideal candidate will develop and implement strategies that align with industry best practices and regulatory requirements while driving indiagold's growth in retail lending.

Key Responsibilities:

Collections Management:
- Strengthen Collections Function: Lead the development and enhancement of the collections team by hiring and training staff, and creating processes, policies, and procedures for the retail lending vertical.
- Policy & Risk Management: Ensure the effective execution of collections policies and risk management strategies to optimize portfolio performance.
- Strategy Review & Improvement: Continuously evaluate collections strategies, policies, and procedures, providing recommendations to senior leadership for improvements.
- Team Leadership: Inspire, manage,



and guide collections managers and officers to meet and exceed overall recovery targets.
- Cross-functional Collaboration: Work closely with teams across risk, operations, legal, analytics, and business to streamline collections and underwriting processes.
- Credit Team Feedback: Offer data-driven insights to the credit team to enhance credit policies and manage portfolio NPA.
- Recovery Targets: Drive efforts to meet monthly recovery targets at the pan-India level, coordinating closely with zonal teams.
- Performance Reporting: Present portfolio performance updates to the CEO and board directors, ensuring transparency against quarterly and annual targets.

Agency Management:
- Vendor Relationships: Establish and manage relationships with outsourced collection agencies across India to improve resolution rates for pre-write-off accounts and collections on 90+ day write-offs, optimizing costs.

Governance & Compliance:

📌 Head Of Collections (Gurugram)
🏢 Indiagold
📍 Gurugram