Position Description:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Production Support – Senior Software Engineer
Position: Senior Software Engineer
Experience: 5–10 Years
Category: Software Development/ Engineering
Main location: Hyd/Ban/Che
Position ID: J0826-2128
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Position Description: We are looking for an experienced Production Support – Senior Software Engineer to join our team. The ideal candidate should have robust experience in production support, monitoring, observability, incident management, root cause analysis, and deployment support. The candidate should be comfortable working across multiple technologies and collaborate with development, architecture, and DevOps teams to ensure application stability, reliability, and seamless production operations.
Your future duties and responsibilities:
· Maintain comprehensive monitoring and alerting strategies for production applications.
· Utilize observability tools to proactively identify bottlenecks, anomalies, performance issues, and potential system failures before they impact customers.
· Drive deep-dive Root Cause Analysis (RCA) for critical P1/P2 incidents.
· Work closely with development and archite
📌 Production support (Hyderabad)
🏢 CGI
📍 Hyderabad