Overview
We are seeking experienced engineers to build and launch a modern enterprise support platform on Dynamics 365 Customer Service and Microsoft Power Platform. Engineers will design configuration-first solutions, extend Dataverse where required, automate support workflows, integrate external systems, migrate legacy case data, preserve reporting continuity, and establish secure, reliable production operations.

Responsibilities
Responsibilities
- Translate product and operational requirements into scalable technical designs, implementation plans, and testable acceptance criteria.
- Configure and extend Dynamics 365 Customer Service capabilities for cases, queues, email-to-case, unified routing, skills, capacity, SLAs, entitlements, knowledge, agent workspace, Customer Voice, and Copilot-assisted experiences.
- Design Dataverse tables, relationships, choices, forms, views, business rules, security roles, auditing, and model-driven application experiences.
- Build Power Automate cloud flows, custom connectors, reusable automation, notifications, survey workflows,



and operational exception handling.
- Develop supported pro-code extensions using C#, .NET, Dataverse plug-ins, custom APIs, JavaScript/TypeScript, and Power Apps Component Framework when configuration and low-code capabilities do not meet the requirement.
- Design and implement secure integrations using Dataverse Web API, REST/OData, OAuth and Microsoft Entra ID application identities, Azure Functions, API Management, Service Bus, webhooks, and event-driven patterns.
- Build migration and data pipelines for historical cases, activities, emails, attachments, reference data, and reporting feeds, with validation, retry, reconciliation, and rollback controls.
- Develop and validate Power BI and downstream reporting datasets while preserving required data-lake interfaces and SLA/CSAT metrics.
- Implement application lifecycle management using solutions, workplace variables, connection references, source co

📌 Service Engineer II (Hyderabad)
🏢 Microsoft
📍 Hyderabad