The Commercial Enablement Manager partners with Customer Success leadership to improve the effectiveness of Customer Success Managers (CSMs) by strengthening business acumen, consultative skills, customer engagement strategies, and value-based conversations. This role helps CSMs better connect Blackbaud solutions to customer outcomes, driving greater adoption, retention, renewals, and growth.
The ideal candidate combines coaching, customer success, business consulting, and program management expertise to identify performance gaps, implement scalable solutions, and elevate the impact of the Customer Success organization.

Work Location & Schedule
Work Location: Sky tech, Financial District, Hyderabad, India
Work Schedule:
- This role supports customers and stakeholders primarily during U.S. business hours.
- Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
- Participation in after-hours support rotations and select holiday coverage may be required based on product, region,



or business needs.

Key Responsibilities
Customer Success Coaching & Development
- Coach and support CSMs in conducting value-based customer conversations.
- Help CSMs translate product capabilities into meaningful business outcomes for customers.
- Develop frameworks, tools, and methodologies that strengthen advisory and consultative selling skills.
- Partner with Customer Success leaders to identify capability gaps and implement targeted development plans.

Customer Success Effectiveness
- Analyze customer feedback, customer interactions, and performance trends to identify opportunities for improvement.
- Establish best practices that improve consistency across the Customer Success organization.
- Drive initiatives that help CSMs become more proactive, strategic advisors to customers.
- Support efforts to improve customer adoption, retention, renewal, and growth outcomes.

Enablement Strate

📌 Commercial Enablement Manager (Hyderabad)
🏢 Blackbaud
📍 Hyderabad