Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other energetic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

Visit https://www.unifocus.com for more details.

About the job

As a Client Service – Technical Consultant, you will be responsible for providing Tier 2 (L2) support to our clients by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.

What will you do?





• Act as an L2 escalation point for technical troubleshooting and remediation of OPS-related incidents and service requests, including issues that may involve AWS-hosted environments, integrations, configurations, services, logs, and connectivity.

• Troubleshoot technical issues related to OPS workflows, external interfaces, application behaviour, connectivity, IIS configuration, and related system components.

• Investigate issues escalated by the Client Service Consultants/L1 team by reviewing available details, logs, error messages, configuration settings, interface behaviour, and client-provided examples.

• Run approved, pre-defined SQL queries to validate data, investigate application issues, and support escalation or fix validation where required.

• Identify whether an issue is application-related, configuration-related, data-related, interface-related, environment-related, vendor-related, or client-side.

• Coordinate di

📌 Client Service Technical Consultant (Gurugram)
🏢 Unifocus
📍 Gurugram