Job Title: OOH Consultant
Location: Gurugram, Haryana

We are currently seeking a talented and dedicated individual to join our team as an OOH Consultant. As a an OOH Consultant, you will play a crucial role in our mission to source nurses across various specialties, midwives, and home care/healthcare workers. If you have a passion for delivering exceptional customer service, working in a fast-paced environment, and making a positive impact in the healthcare industry, this role is perfect for you. Join us in our Gurugram office and be a part of our globally renowned team.

Responsibilities:
- Handling inbound/outbound calls: Receiving calls from clients and candidates and assisting with their queries and attending to their needs.
- Interact with customers/clients through phone or e-mail and managing all queries, requests and complaints: Responding timeously to clients and candidates and ensuring no clients/candidates is left without a response.
- Booking nurses/healthcare professionals in to shifts:



Reaching out to candidates to find out their availability and booking them into shifts accordingly. These bookings are across all departments (Nursing Homes, Acute and Complex Care)
- Handling cancellations from clients and candidates and following the processes set to replace: Ensuring client is kept informed on the replacement and or the candidate is kept informed regarding the shift cancellation and all is documented on the system.
- To be professional, friendly, courteous, and helpful to all candidates that you speak to: Maintaining highest standards of the ICG Medical values.
- Sourcing of new clients/business: Using necessary networks and platform to acquire new business.
- To assist and provide the highest standard of customer care: Keeping clients and candidates informed and creating a seamless transaction and experience.
- To have an productive telephone manner to take accurate information and update the system.
- Achieving daily/ weekly and monthly KPI’s and hou

📌 Out of Hours Consultant (Gurugram)
🏢 ICG Medical
📍 Gurugram