Subject Matter Expert – Data Curation (CSD)

Are you passionate about improving data quality and ensuring trusted research records are accurate, complete, and easy to discover?

Do you enjoy solving complex metadata, citation-linking, and content-curation challenges while working with cross-functional teams and technical tools?

About Our Team
The Customer Service Desk (CSD) function is part of Elsevier’s WDOT (WORKs Domain Operations Team) within the Research Data Platform (RDP) organization. CSD reviews and resolves valid content-related requests for Scopus, including missing content, metadata corrections, citation-link corrections, and retractions. The team ensures records are complete, accurate, and correctly linked. Operating through a two-tier support model (1LS/2LS), CSD works with content suppliers, Publisher Relations (PRM), Supplier Operations Manager (SOM), and Elsevier’s OpsBank technical teams to maintain trusted Scopus records for the global research community.

About the role
As a Subject Matter Expert – Data Curation,



you will provide deep technical expertise to resolve valid content-related requests impacting Scopus, including missing content, metadata corrections, citation-link corrections, and retractions. You will act as the 2LS expert and escalation point for complex curation cases, serving as the key authority on OpsBankII, the Bulk Correction Portal, and BACCS tools used to correct records. You will ensure each case is curated accurately and within SLA, improve correction and curation processes, and strengthen the wider CSD/WDOT team’s data-curation capability through documentation and mentoring.

Responsibilities
- Investigate and resolve escalated content-related requests, including missing content, data corrections, and non-Scopus or BDContent queries.
- Coordinate with content suppliers to obtain missing articles or issues and ensure delivery through OBII.
- Create and manage article-level and bulk metadata correction orders in OpsBankII o

📌 Subject Matter Expert – Data Curation (Chennai)
🏢 Elsevier
📍 Chennai