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Job Description

Albemarle is hiring for a ITSM Administrator/Developer. This position is hybrid and located in Bangalore, India.
The Freshservice Developer & Administrator owns the configuration, automation, integration, and day-to-day administration of Albemarle's enterprise ITSM platform. Following the transition of Service Management from ServiceNow to Freshworks — this role is central to sustaining and scaling the platform across IT and business workspaces (HR, Facilities, Supply Chain, Finance, Procurement, Manufacturing & Engineering, Accounts Payable etc).

The role blends two hats:
- Administrator — configuring, securing,



and maintaining the workspace and account workplace so agents have the right access, tools, and workflows to deliver service.
- Developer — designing, building, testing, and promoting automations within the federated "DEV-to-PROD" governance model, where individual IT teams build in a controlled DEV environment and a central team governs, reviews, and promotes to production.

It supports Albemarle's broader strategic direction of Digital Transformation through automation as the foundation for AI-driven processes, including Freshservice as the "front door" to HR and other functions.

What You Will Do
Administration & Configuration
- Configure and maintain workspaces (branding, business hours, SLAs/OLAs, service catalogs, custom fields, forms, and templates) tailored to departmental needs.
- Manage agents, groups, roles, and RBAC; configure the Change Advisory Board (CAB) for change processes.
- Administer all Freshservice modules and monitor platform health, tr

📌 ITSM Administrator/Developer (Bengaluru)
🏢 Albemarle
📍 Bengaluru