What You Will Be Doing
User Access Administration
• Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team.
• Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing.
• Own end-to-end access request coordination, including follow-ups and stakeholder communication.
• Track access requests through to completion and provide timely status updates and confirmations to requesters.
Access Provisioning
• Provision, modify, and revoke user access directly for applications where administrator responsibilities reside within the team.
• Ensure access is granted strictly in line with approved roles, entitlements, and organizational security standards.
• Maintain complete ownership of the access lifecycle from request intake through final closure and confirmation.
Ticket Management
• Manage access-related tickets using tools such as ServiceNow (SNOW) and TeamSupport.
• Resolve or coordinate resolution of login issues, access issues, password resets,



and other access-related queries.
• Perform quality checks on all tickets prior to closure to ensure accuracy, compliance, and audit readiness.
Governance, Controls & Compliance
• Participate in periodic and cyclical access reviews for applications managed by the team.
• Ensure compliance with internal controls, regulatory requirements, and audit expectations.
• Maintain clear documentation and audit trails for all access-related activities.
Stakeholder & Client Communication
• Provide clear, skilled, and timely communication to internal teams, application owners, clients, banks, and third-party vendors.
• Act as a trusted point of contact for access and entitlement-related inquiries.
• Support a global user base across multiple time zones as required.
Other Duties
• Perform other related duties and special projects as assigned.

What You Bring
• Bachelor’s degree or an equivalent combination of ed

📌 Representative II, BPS Client Service (Hyderabad)
🏢 FIS Capital Markets
📍 Hyderabad