Role Overview
We are looking for an HR Operations Associate to support day to day HR operational activities across the employee lifecycle for Global and U.S. employee populations. This role focuses on executing HR processes, managing employee data, handling employee queries, supporting onboarding and offboarding, and ensuring accurate updates across HR systems while adhering to policies, SLAs, and compliance requirements.
The HR Operations Associate works closely with HRBPs, Payroll, Benefits, HRIS, and Shared Services teams to deliver effective and consistent HR support.

Key Responsibilities
HR Case Management & Employee Support
• Handle Tier 1 and Tier 2 HR queries via the case management system (e.g., ServiceNow)
• Respond to employee inquiries related to HR policies, benefits, payroll timelines, leave, and systems access
• Update cases with clear resolutions, status updates, and next steps
• Escalate complex or unresolved issues to senior HR or COE teams as per defined guidelines

Employee Data Management & HR Systems
• Process employee master data changes including:




o Personal details, addresses, dependents, bank and tax information
• Update and maintain employee records in HR systems (e.g., PeopleSoft/Poornata, UKG, iCIMS)
• Upload and manage digital personnel files in document management systems
• Support HR system access requests, password resets, and basic troubleshooting

Onboarding & Offboarding Support
• Support onboarding activities for new hires:
o Verify required documentation
o Enter and validate new hire data in HR systems
o Coordinate notifications to Payroll, Benefits, and IT
• Support offboarding processes:
o Update employee records for terminations
o Assist with exit documentation and system access changes
o Coordinate final payroll and benefits notifications

Payroll & Benefits Operations Support
• Support pre payroll inputs by validating employee data and effective dates
• Assist employees with basic payroll and pay statement related queries

📌 HR Ops Associate (Bengaluru)
🏢 TCS_India
📍 Bengaluru