We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced setting.

Key Responsibilities

Technical Support
- Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
- Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.
- Install, configure, and maintain hardware, software, and peripherals.
- Handle system upgrades, patch management, and regular maintenance.
- Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
- Manage user accounts, permissions, and access through Active Directory.

Infrastructure & Monitoring
- Assist in maintaining network devices (routers, switches, firewalls).
- Monitor system performance and ensure uptime.
- Support installation and maintenance of servers,



cloud solutions, backups, storage devices, etc. (as applicable).
- Ensure IT assets are tracked, updated, and maintained.

User Support
- Respond to user queries via email, phone, or ticketing system.
- Provide timely resolution and escalate issues to senior engineers when needed.
- Train employees on basic IT usage, security practices, and software tools.

IT Administrative Tasks
- Maintain logs, documentation, and SOPs.
- Support procurement of IT hardware/software.
- Ensure compliance with IT security policies and audit requirements.

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Requirements
Required Skills & Qualifications
- 3+ years of experience as IT Support Engineer / Desktop Support / Technical Support.
- Strong knowledge of:
- Windows OS (7/10/11), macOS basics
- Office 365 / Outlook / Email configurations
- Networking (TCP/IP, DNS, DHCP, VPN)
- Active Directory & basic server concepts
- Experience with ticketing

📌 IT Support Engineer (Ahmedabad)
🏢 WeblineINDIA
📍 Ahmedabad