The Executive Customer Relations Team operates within Amazon India's Network Operations Center (NOC), serving as the critical bridge between senior leadership escalations and systemic customer experience improvement. The team manages direct escalations from L10+ leaders requiring comprehensive investigation, root cause analysis, executive-level communications, and cross-functional action item ownership. This team aims to transform every executive escalation into a systemic improvement opportunity by conducting rigorous root cause analysis, driving timely CAPA closures, and identifying thematic defect patterns that convert to programmatic interventions — ultimately reducing repeat defects and elevating the end-to-end customer experience across Amazon India's operations.

The individual in this role will own defined workstreams within the ECR program charter, collaborating with program, product, tech, BI, and Science partners to execute, validate, and deploy customer experience capabilities.



This role will coordinate with teams across IN Ops to support the launch and adoption of bespoke product solutions within their assigned scope. The ideal candidate will obsess over customers and have a demonstrated ability to deliver results while managing moderate complexity and ambiguity. Successful candidates will have experience in Program Management, comfort working with cross-organizational stakeholders, and the ability to manage competing priorities with appropriate escalation.

As a Program Manager, you will own and deliver well-defined workstreams and projects by coordinating with cross-disciplinary teams to execute customer-facing initiatives. You thrive by understanding the broader vision, aligning your workstream to it, and driving execution — proactively identifying risks, flagging escalations, making day-to-day trade-offs, and balancing business needs against technical constraints. You must decompose assigned projects into explicit deliverables with functional specifica

📌 Program Manager II, ECR, NOC ECR (Bengaluru)
🏢 Amazon
📍 Bengaluru