About the Role
We are seeking an experienced Collections Specialist with a background in Servicing & Collections within a Fintech or financial services workplace. The role will be responsible for managing a portfolio of delinquent merchant accounts, driving timely recoveries, negotiating repayment solutions, and ensuring accurate documentation and compliance throughout the collections lifecycle. The ideal candidate should have strong communication and negotiation skills, sound financial judgment, and the ability to independently manage complex accounts while partnering with Risk, Revenue, Legal, and Operations teams.
Key Responsibilities
- Manage a portfolio of delinquent merchant and business accounts, conducting end-to-end collections through phone, email, and portal outreach while assessing financial circumstances and driving timely resolution.
- Negotiate and implement customized repayment plans, settlements, and