Location : Remote- India
Shift : US Eastern Time
Experience : 5+ years
Employment Type : Full-time

Role Overview
We are looking for an experienced IT Helpdesk & Systems Support Specialist to provide day-to-day IT support for four US healthcare entities under the same umbrella:
- Gastroenterology Practice
- Cardiology Practice
- Clinical Research Entity
- Ambulatory Surgery Center (ASC)

The candidate should be comfortable supporting users remotely, administering Microsoft 365 and Azure, troubleshooting computers and networks, managing user onboarding/offboarding, and coordinating with technology vendors.

Key Responsibilities
- Provide remote IT helpdesk support to physicians, clinical staff, front desk, billing, research, and administrative teams.




- Troubleshoot Windows desktops/laptops, software, browsers, printers, scanners, fax systems, and other peripherals.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office.
- Administer Microsoft 365 and Azure/Entra ID user accounts.
- Create accounts, email addresses, shared mailboxes, groups, and assign licenses.
- Manage current employee IT onboarding and configure computers, applications, email, and required access.
- Disable accounts and remove system access promptly when employees leave.
- Reset passwords and resolve

📌 IT Helpdesk (Kannur)
🏢 Infinintia
📍 Kannur