Customer Success Executive (Bengaluru)

Customer Success Executive (Bengaluru)

02 Oct
|
OnArrival
|
Bengaluru

02 Oct

OnArrival

Bengaluru

About the role
Travel demand moves quick — a fare drop, a long weekend, a competitor sale. This role is the engine that turns category intent into live offers: pulling the data, benchmarking prices, configuring the campaign on our tools, calling the customers who dropped off, and making sure Product, Marketing, Finance, and Tech ship on time. You'll own execution end to end, not hand it off.

What you'll do
- Data & reporting: Own the category's data requirements — build and maintain trackers, dashboards, and daily/weekly performance views (funnel, conversion, offer uptake, drop-off).
- Offer & campaign activation: Configure and launch promotions, coupons, and offer campaigns on internal system tools; QA before go-live; monitor and fix issues post-launch.
- Product operations: Partner with the Product team to identify gaps versus competition — feature parity, booking-flow friction, missing filters or

📌 Customer Success Executive (Bengaluru)
🏢 OnArrival
📍 Bengaluru

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