Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and productive customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Key Responsibilities
- Develop comprehensive knowledge of Sprinklr's core platform capabilities, features, and modules relevant to HDFC operations.
- Gain in-depth understanding of HDFC-specific customisations, configurations, workflows, integrations,



and business process flows across all supported tracks.
- Analyse and validate issues by considering both standard Sprinklr functionality and the designed customer-specific implementation.
- Perform functional testing, root cause analysis, and impact assessments across interconnected workflows and customer journeys.
- Support operational excellence by ensuring adherence to defined ticketing, escalation, and communication processes between Sprinklr and HDFC teams.
- Actively collaborate with Product, Engineering, Support, and Customer Success teams to drive timely and effective issue resolution.
- Maintain up-to-date documentation and knowledge repositories to support cross-functional learning and operational continuity.
- Serve as a subject matter expert for assigned tracks while continuously expanding proficiency across adjacent HDFC business areas.

Communication Responsibilities
- Develop e

📌 Lead Platinum Support Account Manager (Bengaluru)
🏢 Sprinklr
📍 Bengaluru