Job Description: Business Analyst

Location:Bangalore

Position Title: Business Analyst

Key Responsibilities:
- Conduct detailed analysis of airline message feeds (PNR, TKT, INV, SKD, etc.) to identify trends, anomalies, and opportunities for improvement.
- Troubleshoot issues related to data feeds and work closely with cross-functional teams (Product Management, Project Management, Implementation, Migration, and Development).
- Gather business requirements from Product Owners, Product Managers, customers, and account managers, and assess the scope of work.
- Document product specifications, data models, functional and non-functional requirements, and API specifications using UML diagrams.
- Independently explore the system, uncover unknown facts, and document them for future reference.
- Perform project management roles for specific product functionality, coordinating efforts across technical teams.
- Lead root cause analysis for functional issues and provide insights to Engineering and Business teams.
- Mentor other Business Analysts in the team,



sharing functional knowledge of processes and end-user products.
- Ensure alignment with secure development life cycle and application architecture principles.
- Maintain a robust focus on customer satisfaction, flexibility, and a sense of ownership towards team objectives.
- Stay curious and continuously learn about the airline industry to drive innovation.

Requirements:
- 7-10 years of experience as a Business Analyst.
- Proven experience in troubleshooting data feeds and delivering product specifications, data modeling, functional/non-functional requirements, and API specifications.
- Knowledge of application architecture principles and secure development life cycle.
- Excellent verbal and written communication skills, with a strong customer focus and flexibility.
- Strong sense of ownership, curiosity, and passion for excellence.

Good to Have:
- Experience in the airline domain.
- Knowledge of EDIFACT and Protobuf

📌 Business Analyst (Bengaluru)
🏢 Tech Aalto
📍 Bengaluru