VWITS
Delivery
VWITS
MAN EWM AMS
EWM S/4 Sr. Consultant
Service Delivery Manager
Pune
Purpose
•Functional consultant takes up the responsibility of understanding business requirement
•Interaction with SME / stakeholders from business domains whenever required
•Takes end to end ownership to provide quality solutions as per business requirement.
• Build up knowledge in assigned areas and system understanding
• Customer support for issue resolution according to SLA. On time delivery
Critical Drivers for Success
(critical factor or activity required for ensuring the success of a role)
• Incidents, Problems & Service request resolution adhering to SLA
• Implementation of system change requests / Demand .
• Perform Root cause analysis & Impact assessments.
• Understanding, analysis and timely resolution of issues faced during Project Deployment/
support cycles
• Testing of application & change releases / Demand.
Span of Control (No. of Subordinates; Direct and Indirect):
Areas of Responsibility: (Tick whichever is applicable)
Through Understanding of Incident, Problem, Change and Release management processes
Through understanding of application architecture, deployments, monitoring, health checks
Implementing the best practices and coding standards of the project.
Reporting for all the weekly tasks in form of accurate and detailed reports.
Should also work on constantly increasing the productivity of the team and reducing the waste on the other end.
Should inspire all the other team members, a Lead who is looked upon by all the members.
Role Specification / Entry Criteria's:
Education Required (Includes Technical Training / Licenses /
Certification)
Education Desired (Includes Technical Training / Licenses /
Certification)
Min. Experience (in Yrs.):
Relevant Experience (in Yrs.):
Knowledge and Skills , exposure (
📌 SAP EWM (Pune)
🏢 volkswagen-quess
📍 Pune
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