Responsibilities & Key Deliverables

Overview

Oversee day-to-day Museum operations, ensuring seamless visitor experience, administration, financial management, maintenance and coordination with internal teams, artists, vendors and other stakeholders.

Key Responsibilities

1. Visitor Engagement
- Conduct guided tours for corporate, educational, internal and special groups.
- Deliver engaging, audience-relevant experiences while ensuring visitor comfort and support.

2. Bookings & Visitor Communications
- Manage Museum emails, bookings and visitor queries.
- Coordinate booking slots, closures and website updates.
- Maintain Google business information and manage visitor reviews and feedback.

3. Budget & Administration
- Develop, track and manage annual Revenue and Capex budgets.
- Coordinate with CIS, Brand, IT and other teams for budgeting and operational requirements.

4. Museum Operations & Maintenance
- Ensure the Museum, exhibits and installations are maintained in pristine condition.
- Coordinate with artists, vendors, CIS and IT for installations, repairs,



technical issues and preventive maintenance.
- Manage seasonal requirements, including monsoon preparedness and infrastructure-related issues.

5. Security & Visitor Management
- Ensure adherence to Museum safety protocols and visitor decorum.
- Manage visitor escalations, walk-ins and object-related incidents professionally.
- Coordinate with security teams to ensure a courteous and protected visitor experience.

6. Vendor & AMC Management
- Maintain artist/vendor databases, agreements and relevant documentation.
- Track vendor bills, payments and Annual Maintenance Contracts.

7. Museum Photography
- Coordinate photography of Museum objects and provide logistical and administrative support for shoots.

Experience

5–8 years of relevant experience in museum/gallery operations, hospitality, visitor experience, cultural institutions, events or administration.

Industry Preferred

Qualifications

Graduate degree

📌 Manager - Mahindra Museum of Living History (Mumbai)
🏢 Mahindra & Mahindra
📍 Mumbai