Reference No: 3322

Office Type: WFO

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international setting but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Your Responsibilities
- Serve as the first point of contact for assigned client group(s) on HR service matters, via ticketing system, email, phone, or in person.
- Handle and resolve employee queries (policies, leave, payroll inputs, records) and process HR transactions (data changes, letters, onboarding/offboarding documentation)



accurately and within SLA.
- Manage end-to-end delivery of HR services for the client group: onboarding, transfers, exits, policy administration, and first-line employee relations support.
- Independently resolve escalated or moderately complex queries; escalate only sensitive, high-risk, or precedent-setting matters to the Senior HRSS Partner or HR Service Lead.
- Maintain accurate employee records and documentation in the HRIS; ensure data integrity for the client group.
- Monitor SLAs/KPIs for the client group and take corrective action on misses.
- Partner with HR Business Partners (HRBPs) and functional teams (payroll, benefits, talent acquisition) to ensure seamless service delivery.
- Prepare and present periodic service review reports/dashboards directly to client stakeholders.
- Identify and drive process improvements within the client group's HR processes; follow and refine SOPs.
- Ensure co

📌 HR Service Partner (Chennai)
🏢 zalaris
📍 Chennai