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The Role

The COTS and Business Apps Service Manager supports the COTS and Business Apps Lead in delivering the service lifecycle roadmap and Applications Strategy for British Council applications, working closely with service providers and business stakeholders. The role oversees day-to-day service lifecycle activities, acts as the link between suppliers and the business, and ensures applications operate securely and efficiently within the Microsoft ecosystem. It is also accountable for integrating third-party SaaS solutions into the centralised Azure/Cloud enterprise architecture, ensuring alignment with identity, security, governance, policy and data protection requirements.





The role sits within the Digital and Technology Directorate, specifically the Operations division, which is responsible for secure, performant enterprise platforms, applications, connectivity and up-to-date workplace services. Working through external suppliers and ITIL-based processes, the Service Manager will support the transition, delivery and continuous improvement of technology services while leveraging Microsoft Cloud, Entra ID, Intune and Microsoft 365 to provide secure, scalable and integrated enterprise solutions aligned with British Council business priorities.

Main responsibilities

The Service Manager will support the Principal for COTS and Business Applications in managing third-party suppliers, ensuring agreed service levels, policies, standards and continuous improvement objectives are achieved. The role will support the development and delivery of service lifecycle roadmaps, manage the COTS portfolio and licensing

📌 Modern Workplace Applications Manager (Noida)
🏢 British Council
📍 Noida