Job Description – Senior Service Desk Engineer – Unified Operations (NOC/SOC/Service Desk)

About Us:

Atlas Systems Inc. is a Software Solutions company headquartered in East Brunswick, NJ. Incorporated in 2003, Atlas provides solutions across GRC, Technology, Procurement, Healthcare Provider and Oracle domains to customers worldwide.

For more information, please visit https://www.atlassystems.com/

https://atlas.bamboohr.com/careers/615

Job Title: Senior Service Desk Engineer – Unified Operations (NOC/SOC/Service Desk)

Location: Bangalore (Work from Office / Hybrid as applicable)

Work Timing: EST Hours / Weekend / Flexibility for US Support and Major Incidents

Experience: 5–10 Years

Engagement Type: Long-term / Multi-year (Contract / Full-time)

Position Summary

We are seeking a technically robust, hands-on Senior Service Desk Engineer to deliver unified support across the Service Desk, NOC, SOC coordination, and enterprise AI/LLM tools. The role requires disciplined SOP execution, strong diagnostic ability, rapid security escalation,



high-quality customer communication, and end-to-end ownership. The engineer must operate as a solution provider—not a scripted order taker—and continually remain current with the customer technology landscape.

Critical Responsibilities

Service Quality, Ownership & Customer Confidence
- Own incidents and requests from acknowledgement through resolution, validation, documentation, and closure; communicate impact, progress, risks, dependencies, and next actions clearly.
- Apply hypothesis-driven troubleshooting, verify evidence, identify root cause, prevent recurrence, and escalate with complete technical context when specialist intervention is required.
- Deliver accurate, right-first-time support that earns customer confidence and demonstrates technical maturity comparable with the customer’s onsite IT team.

Service Desk, NOC & SOC Operations
- Resolve application incidents across LeapXpert, Claude Code/Cowork, Zoom, Office,

📌 -GP-Senior Service Desk Engineer – Unified Operations (Bengaluru)
🏢 Atlas Systems
📍 Bengaluru